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The Bookings page lists all bookings that Seyaha has created against your products — whether through the Seyaha marketplace, reseller platforms, or affiliate channels.

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Bookings list

Navigate to Bookings in the left sidebar. Each row shows:

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Filtering bookings

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Booking statuses

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Booking lifecycle

When a customer books one of your activities:
  1. Seyaha calls POST /bookings/reserve on your API → you return a reservationConfirmationCode
  2. Customer completes payment on Seyaha
  3. Seyaha calls POST /bookings/confirm → you return an externalBookingId
  4. Booking status becomes Confirmed
If the customer abandons checkout, Seyaha calls DELETE /bookings/{reservationCode} to release the hold. See Sync for the full lifecycle diagram.

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Booking detail view

Click any booking row to open the full details panel:

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Summary

  • Reservation code — the reservationConfirmationCode your API returned at reserve time
  • External booking ID — the externalBookingId your API returned at confirm time
  • Source — which channel originated the booking
  • Created / updated — timestamps for each status change

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Customer

  • Full name, email address, phone number
  • Guest breakdown by type (Adult, Child, Infant, Senior, Student)

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Activity

  • Activity name, variation, date, time
  • The availabilityId used when calling your reserve endpoint
  • Unit pricing at time of booking

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Payment

  • Total amount, currency, payment provider (Moyasar or Stripe)
  • External payment reference
  • Refund amount (if cancelled)

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Timeline

Chronological log of every status transition with timestamps, which system triggered the change, and the HTTP response from your API for booking lifecycle calls.

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Cancellations

To cancel a confirmed booking from the dashboard:
  1. Open the booking detail view
  2. Click Cancel booking
  3. Select a cancellation reason from the dropdown
  4. Click Confirm cancellation
Seyaha will call POST /bookings/{externalBookingId}/cancel on your API. The customer refund is handled entirely by Seyaha — you do not process refunds.
Not all bookings are cancellable from the dashboard. Cancellation eligibility depends on the activity’s cancellation policy configured in Seyaha. For policy exceptions, contact [email protected].

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Exporting bookings

Click Export CSV in the top-right to download the current filtered view. The export includes all displayed columns plus reservationConfirmationCode, externalBookingId, and raw guest counts by type.