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The Bookings page shows all bookings created through your reseller API token, whether submitted via your integration or tested directly with the API.

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Bookings list

Navigate to Bookings in the left sidebar. The table shows:

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Filtering bookings

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Booking statuses

A booking moves from Paid by Customer to Confirmed once Seyaha receives confirmation from the partner’s system. If a booking stays in Paid by Customer for more than an hour, contact [email protected].

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Booking detail view

Click any booking row to open the full details:

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Customer details

  • Name, email address, phone number

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Booking details

  • Activity name and variation
  • Activity date and time
  • Guest breakdown by type (Adult, Child, Infant, Senior)

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Payment details

  • External payment ID (the external_payment_id you submitted to /payment-success)
  • Total amount and currency

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Status timeline

A chronological log of every status change with timestamps, showing which event triggered each transition.

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Cancellations

To cancel a booking:
  1. Open the booking detail view
  2. Click Request cancellation
  3. Enter the reason for cancellation
  4. Click Confirm
The cancellation is processed according to the activity’s cancellation policy. You will receive an email when the cancellation and any refund are complete.
Cancellations must be requested through this portal or via the Cancel Booking API. They cannot be processed by phone or email.

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Exporting bookings

Click Export CSV to download the current filtered view as a spreadsheet. The export includes all booking details, customer contact information, guest counts, and payment references.